All unused items in their original condition purchased from www.ozyarn.com.au is eligible for a full refund.
Please follow these steps:
1. Email us
at firstname.lastname@example.org with your name, order number, products you wish to return, tracking number (if available) and whether you want a money refund or store credit (see step 3) so we can expect your return. Failure to do so will delay your return.
2. Return the items
You are required to return the items to our store or warehouse at your own cost. You can bring it in person or post it back. You, the buyer, are responsible for the return method and the costs incurred. We will only return the full amount if the items arrive at our store or warehouse undamaged. Please email email@example.com for return address and instructions
3. Receive your refund
Your money will be returned within 7 days of receiving the items.
You can choose between getting your money refunded or exchanging for other items in the store (store credit). Please email to let us know which you would like before you return the items or it will default to a money refund.
|Money refund||Store credit|
|Full amount for returned goods only||Full amount for returned goods|
|Postage cost NOT refunded||extra $10 for shipping included in gift card|
|Money returned through payment provider||Online gift card email to you|